Privacy Policy

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form
• Request a quote or consultation
• Call or email us directly
• Subscribe to our newsletter (if applicable)

This information may include:

• Name (first and last)
• Email address
• Phone number
• Property address (for service delivery)
• Project details and requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions:

• IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Time and date of visit
• Time spent on pages
• Referring website (if applicable)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfil your service requests
• Send you project quotes and estimates
• Schedule appointments and consultations
• Improve our website and services
• Send administrative information and updates about your projects
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting services)
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Protection: We may share information to protect our rights, property, or safety, or that of our users or others
• Consent: We may share your information with your consent or at your direction

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

Your Rights

Under UK data protection laws, you have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another party
• Objection: Object to processing of your information in certain circumstances

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device. You can control cookies through your browser settings, but disabling them may affect the functionality of our website.

We may use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences and settings

Third-Party Links

Our website may contain links to third-party websites (such as our Yell.com listing or Facebook page). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.